Delivery & Return Policy
At Miora, your satisfaction is our priority. We take great pride in crafting high-quality 925 Sterling Silver jewellery and want you to love every purchase. If for any reason you are not completely satisfied, we’re here to help.
We offer a 7-day return or exchange window from the date of delivery for all eligible items.
Eligibility Criteria:- Item must be unused, unworn, and in original condition
- Must include original packaging, tags, bill/invoice & authenticity card
- Customised, engraved, or personalised items cannot be returned
- Items marked as "Final Sale" are non-returnable.
- The item’s HUID number must be identical to the one listed on the invoice.
- For verification purposes, we require a full and continuous unboxing video.
- Items damaged, altered, or worn
- Return requests raised after 7 days of delivery
- Clearance sale items, discounted items, or purchases via gift cards
Once the returned product passes our quality check:
- Refund will be initiated within 3–5 business days
- Amount will be credited to the original payment method (UPI, card, wallet, etc.)
- For COD orders, refunds will be issued to your bank account (details required)
If you prefer an exchange over a refund:
- You may exchange with any product of equal or higher value
- Any price difference must be paid in advance
- Free return pickup available for select pin codes
- If pickup is unavailable, customers may self-ship the item
- Return address will be provided via email upon request approval
- Email us at info@miora.store or WhatsApp at +91-9811414435 within 3 days of delivery
- Mention your Order ID, reason for return, attach product images and unboxing video.
- Our team will review and guide you through the next steps
Miora fully complies with the Consumer Protection (E-Commerce) Rules, 2020 and the Consumer Protection Act, 2019.
Grievance Officer:
- Name: Pankaj Verma
- Email: info@miora.store
- Response Time: Within 48 hours
- Resolution Time: Up to 15 days
Miora – Luxury Silver Boutique.
Shine Bright, Shop Smart.
What is IAMIORA?
IAMIORA is a community-led programme built around a shared love for silver.
It brings together stories, experiences, and people who connect with silver in meaningful ways.
Who is this programme for?
IAMIORA is for anyone who:
- Loves wearing and living with silver
- Enjoys sharing personal stories and experiences
- Wants to be part of thoughtful conversations
- Is curious about collaborating and growing together
You don’t need a specific background—just a genuine connection with silver.
Is this only for customers?
No.
IAMIORA welcomes both those who enjoy silver and those who wish to contribute to its journey—through ideas, conversations, creativity, or collaboration.
What does being part of IAMIORA involve?
Being part of IAMIORA can include:
- Sharing silver pieces you love
- Exchanging stories and experiences
- Participating in real conversations
- Exploring collaborative opportunities over time
Participation is natural and flexible—there’s no fixed way to belong.
Do I need to commit to anything?
No.
IAMIORA is designed to be open and pressure-free.
You engage at your own pace, in ways that feel right to you.
How can I explore or join IAMIORA?
You can start by exploring the programme through this page.
If it resonates, you’ll find simple ways to participate and connect as the journey unfolds.
How is IAMIORA different from a regular community?
IAMIORA is guided by values, not volume.
It focuses on authenticity, meaningful engagement, and long-term relationships rather than noise or transactions.
Is this a sales or referral programme?
No.
IAMIORA is not built around selling or promoting.
It’s a space for connection, expression, and shared purpose, with growth happening organically.